Reservation Policies
The Old Stagecoach Inn Policies
Please take a moment to review The Old Stagecoach Inn policies prior to booking your reservation to avoid any surprises during your stay. Contact us with any questions or concerns at [email protected] or 802-244-5056.
Rates
Rates are based on the standard maximum occupancy for each room (2 or 4 people, depending) and include our decadent full breakfast, complimentary wifi, and parking. In rooms that allow more than 4 guests (4 and 9), there is an additional daily charge of $30 per extra person.
Deposit Policy
The majority of our rates, including our Signature Stay rates, a 50% will be collected at the time of booking, with the balance collected at check-out. The deposit is fully refundable if canceled within the allowed cancellation period.
Certain rates, including any non-refundable rate, require payment in full at time of booking. Please refer to the policies of the rate you selected.
Cancellation and Rescheduling Policy
We do NOT overbook rooms. We accept your reservation with the understanding that you are financially responsible for the entire period reserved. However, we do understand that plans change and so have made our policies as flexible as we are able.
For the majority of our rates, including our Signature Stay rates, guests may cancel or change their reservation with no penalty until 4pm ET, 7 days prior to arrival. Guests who cancel or shorten their stay less than 7 days prior to check-in (4pm ET on day of arrival) will forfeit the deposit for the cancelled nights, regardless of the reason for cancellation. Any cancellation or reduction in length of stay made less than 48 hours prior to check-in will be charged the full amount of the reservation, regardless of the reason. If we are able to re-sell all or some of the cancelled nights, we will issue a refund of that portion of your reservation.
Non-refundable rates may not be cancelled or changed and are not refundable at any time for any reason.
Requests to change the dates of a refundable reservation in its entirety made less than 7 days prior to check-in will be assessed a 15% rescheduling fee, in addition to any change in rates that may apply on the new dates.
We strongly recommend the purchase of travel insurance in case of unforeseen events such as illness, accidents, inclement weather, etc. There are many options for this, but one company that allows you to compare quotes is www.squaremouth.com
Check-in & Check-out
We look forward to welcoming you to Waterbury and the Old Stagecoach Inn! We are available for in-person check-in from 4-6pm daily.
If you will arrive outside those hours, you can check-in online or use the kiosk at our front desk. We will contact you as your arrival date approaches with check-in instructions.
Check-out is 11am and can be completed online or in-person for your convenience.
Early check-in and late check-out can be arranged in advance for a fee, subject to availability.
Housekeeping
To reduce our environmental footprint and respect guests’ privacy, we will not provide daily housekeeping for stays of three or fewer nights unless requested. For longer stays (four or more nights), we will replace towels and sheets mid-stay and every three nights thereafter. If you would like your room refreshed, please let us know at breakfast.
Group/Whole House Rental Cancellations Policy
For group reservations of more than 4 rooms, separate policies apply. Please call us to discuss at 802-244-5056.
Late Arrival
Late arrivals are welcome and frictionless! Just complete your online check-in and we will send you instructions on how to access the building and your room as well as other helpful information for your stay.
Pets
Room 14 is our dog-friendly room. Up to two dogs are permitted for a $100 flat fee per visit.
Dogs may be left crated in the room for short periods of time, providing we have your contact info in the event of a disturbance (going to eat nearby is probably okay, but leaving your dog for the day while you go skiing is not). Dogs who create an ongoing or repeated disturbance will be required to leave the property.
Dogs may not be left uncrated and unattended at any time. A damage/cleaning fee starting at $250 will be assessed if your dogs damage the room.
Cats and other pets are not permitted in any of our rooms.
Families
We welcome families and have several rooms that can accommodate larger parties, however our rooms and building in general are not child or baby-proofed. We have a limited number of pack-and-plays available, subject to availability – please request these in advance. Rooms that can accommodate a pack-and-play include rooms 7, 8, 9, 10, 11, and 12.
Please see our Room Occupancy rules for more details on the maximum number of people allowed in each room.
Room Occupancy Rules
Maximum room occupancy varies by room and is based on both the individual rooms’ capacity as well as the inn’s overall maximum occupancy. Exceptions cannot be made due to permit and insurance limitations.
Two Person Rooms: Rooms 1, 2, 3, and 5 are strictly limited to two individuals. No exceptions can be made to this limit.
Two Person + Toddler Rooms: Rooms 10, 11, 12, and 14 sleep two individuals and can accommodate one additional small child, sleeping either in a pack-and-play or in the bed. The absolute maximum occupancy for these rooms is 3 people, regardless of the ages of the individuals.
Four Person Rooms: Room 6 is strictly limited to four individuals. No exceptions will be made to this limit. These rooms cannot accommodate a pack-and-play.
Four Person + Toddler Rooms: Rooms 7, 8, and 9 sleep four individuals and can accommodate one additional small child, sleeping either in a pack-and-play or in the bed. The absolute maximum occupancy for these rooms is 5 people, regardless of the ages of the individuals.
Six Person Rooms: Room 4 is a two-room suite, offering two queen beds and a full-sized futon. It can sleep a maximum of 6 people of any age.
Parties who arrive with more individuals than permitted for their reserved room will be required to book another room, if one is available; if an additional room is not available, they will not be permitted to check-in and will be charged the full amount of their reservation. Please choose your room(s) carefully, and call us at 802-244-5056 if you have any questions.
Gift Certificates
Give the gift of a getaway (or a breakfast or evening out) to the special people in your life. You can purchase gift certificates to the Old Stagecoach Inn directly from our website or by calling us. Gift certificates purchased from the Old Stagecoach Inn are valid for 5 years from date of purchase and may be applied toward room nights as well as bar, retail, or restaurant purchases. Gift certificates won through a charity or some other giveaway are valid for one year from date of issue.
We also gladly accept gift cards purchased through the New England Inn and Resort Association.
Please note in your reservation that you would like to use a gift certificate for payment. A deposit will be taken on your credit card at the time of booking. At check-in we will apply your gift card to your reservation total and either collect the remaining balance or refund any difference to your credit card as appropriate.
Minimum Age to Rent Rooms
Guests must be at least 18 years of age to rent a room. Guests under the age of 18 must be accompanied by an adult.
Identification
The individual responsible for the reservation must show a government-issued ID at check-in.
Payments Accepted
All reservations must be secured with a credit card. We accept MC, Visa, AMEX, and Discover.
Smoking
Smoking or vaping of any substance is prohibited inside the inn. If we find evidence of smoking or vaping in any room, a deep cleaning fee of at least $250 will be assessed immediately upon checkout. Smoking and vaping of tobacco products is permitted in designated outdoor smoking areas.
Cannabis
Vermont law prohibits smoking or vaping of cannabis in public areas. The entire property of the inn is considered a public area, thus smoking or vaping of cannabis is strictly prohibited. Cannabis in other forms (edibles, etc.) may be consumed in accordance with Vermont laws.
Non-Compliance or Disturbance
Please remember that we are sharing a communal space. While we want you to relax and feel at home in our home, please be considerate of other guests and staff. Guests who violate our policies or create a disturbance for our staff, guests, and neighbors may be asked to leave immediately with no refund.
Damages
A fee will be charged for damage to rooms or missing items, which will be assessed immediately upon checkout.
Accommodations
Historic Waterbury Vermont Hotel
Each of our 12 guest rooms is individually configured and appointed, allowing you to select your preferred travel experience.